All orders placed with Layna Couture are processed within 1–2 business days (excluding weekends and holidays). Once your order is confirmed, you will receive an email with your order details and tracking information as soon as it is dispatched.
Shipping Confirmation and Tracking
You will receive a shipping confirmation email once your order has been shipped. This email will include a tracking number that you can use to monitor the progress of your delivery. Please allow up to 24 hours for the tracking information to become active.
Delivery Partners
We work with reliable and trusted global courier services to ensure your package is handled safely and delivered securely. The choice of delivery carrier depends on your location and the nature of the item(s) ordered.
Order Issues
If you do not receive your package or if it arrives damaged, please contact our support team at [email protected] within 48 hours of delivery. Include your order number and any relevant photos or documentation to help us resolve the issue quickly.
Customs and Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country’s regulations. These charges are the responsibility of the customer. Layna Couture is not liable for any additional charges incurred during customs clearance.
Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of purchase. Layna Couture is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your shipping details, contact us immediately at [email protected] before your order is processed.
Missing or Delayed Shipments
If your tracking status shows “delivered” but you have not received your package, please first check with your household members or neighbors and then reach out to the courier. If the issue persists, contact our team at [email protected] and we will assist you in locating the shipment or arranging a resolution.
Contact Us
If you have any questions about your shipment or our shipping policy, please reach out to us at:
Email: [email protected].